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Shipping policy

Shipping Policy (+ART GALLERY)

At +ART GALLERY (Plus Art Inc.), we have established the following shipping policy to deliver your items promptly and reliably.

1. Shipping Areas

  • We ship throughout Japan.
  • International shipping is available only to certain areas. If you wish to use it, please contact our customer support in advance (shop@pls-art.com).

2. Shipping Carriers

  • We deliver your items using reliable carriers (Yamato Transport, Japan Post, Sagawa Express, etc.).
  • The carrier is determined automatically based on the delivery area and the size and weight of the item.

3. Delivery Times

  • Orders are usually processed within 7 business days.
  • Delivery takes 14 to 28 business days from dispatch.
    • For remote islands and certain areas, it may take longer than usual.
  • Made-to-order works are shipped within 60 days, including the production period, though we may need to discuss the timing with you depending on the artist's circumstances.

4. Shipping Fees

  • Shipping is, as a general rule, freight collect (cash on delivery). (Only upon request, we can arrange prepaid shipping with payment made in advance.)
  • Depending on the size and weight of the item, additional shipping charges may apply.

5. Shipment Tracking

  • As soon as your item is dispatched, we will send a shipping confirmation email that includes a tracking number.
  • You can use the tracking number to check the delivery status.

6. Specifying Delivery Date and Time

  • You may specify a delivery date and time when placing your order.
    • The available range for date and time specification varies by carrier.
    • In some areas, date and time specification may not be available.

7. Changing the Delivery Address

  • If you wish to change the delivery address, please contact customer support (shop@pls-art.com) promptly after your order is confirmed.
  • If the item has already been processed for dispatch, we may be unable to accept the change.

8. Accidents and Damage During Transit

  • If an item is damaged or soiled during transit, or if you receive an item different from your order, please contact customer support within 7 days of receiving the item.
  • When the matter is our responsibility, we will arrange an exchange or refund. We will bear the return shipping cost.

9. Prolonged Absence / Refusal to Receive

  • If a prolonged absence or refusal to receive occurs at the time of delivery, the item will be returned to us.
  • Redelivery may incur an additional shipping fee.
  • If prolonged absence or refusal to receive continues, we may cancel your order.

10. Shipping Inquiries

  • If you have any questions or concerns about shipping, please contact us below.

Customer Support
email: shop@pls-art.com
Business hours: Weekdays 11:00–18:00

11. Changes to This Policy

  • This policy may be changed without prior notice.
  • Please check our website for the latest shipping policy.

12. Handling of Personal Information

13. Cancellation After Ordering

  • We do not accept cancellations once an order has been confirmed.
  • For returns after shipment, please refer to our Return Policy.

14. Notes on Delivery Dates and Times

  • For orders placed during the year-end and New Year holidays, Golden Week, and the Obon holidays, we may be unable to accommodate your requests. We appreciate your understanding.

Opening hours

Mon–Fri 11:00 - 18:00

Email

shop@pls-art.com

Contact

Address

Shibuya, Tokyo (address private)

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