Refund & Return Policy (+ART GALLERY)

1. Return Period

• Please contact our customer support within 7 days of receiving your item.
• After contacting us, please return the item to us.
• We will provide the return address and other details once you have contacted us.

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2. Conditions for Returns

• Only items that are unused and in their original condition are eligible for return.
• We accept returns only in the following cases:
  • The item is damaged.
  • The item received differs from the one ordered.
  • Any other issue arising due to our responsibility.
  • The item differs from how it appeared (provided that it remains unused and unopened).
• Unless there is a special reason, if returns or cancellations are repeated five or more times, we may decline to accept future orders from you.

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3. Return Procedure

1. Within 7 days of receiving your item, please contact customer support with the following details:
   • Your name
   • Your address
   • Item name
   • Reason for exchange or return
   • Order number (shown in your order confirmation email)
2. Customer support will guide you through the return procedure.
3. Please return the item according to our instructions.
   • We cannot accept returns if you have not contacted us in advance, or if you have not received a return acceptance confirmation email.
   • Please pack the item securely and kindly mark it as “Fragile.”
4. Once the item arrives and we have verified its condition, we will arrange an exchange or refund.

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4. Refunds

• We will begin the refund process once the returned item arrives and its condition has been verified.
• Refunds are issued according to your method of payment. For credit card payments, the refund will be made to the original card.
• Please allow up to 7 business days for the refund to be processed.
• Bank transfer fees are the customer’s responsibility.

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5. Return Shipping Costs

• When the matter is our responsibility (damage, defects, or incorrect delivery):
  • You may return the item freight collect (cash on delivery).
• When the return is for customer reasons (such as the item differing from how it appeared):
  • Please return the item with shipping prepaid.

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6. Defective Items

• Please contact customer support within 7 days of receiving your item.
• After verifying its condition, we will arrange a refund or exchange.
• Shipping costs will be borne by us.

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7. Conditions Ineligible for Return

We cannot accept returns or exchanges in the following cases:

• More than 7 days have passed since the item arrived.
• The item itself, its packaging, or its accessories have been damaged due to the customer.

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8. Changes to This Return Policy

• We may change this return policy without prior notice.
• For items purchased before a change, the policy in effect at the time of purchase will apply.

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9. Contact

Personal Information Inquiry Desk
email: shop@pls-art.com
Plus Art Inc.
Kuwano Building 2F, 6-23-4 Jingumae, Shibuya-ku, Tokyo 150-0002