Shipping Policy (+ART GALLERY)

+ART GALLERY (Plus Art Co., Ltd.) has established the following delivery policy in order to deliver products quickly and reliably to our customers.

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1. Delivery area

• All within JapanDelivery can be made to.
• Overseas shippingis only available in some areas. If you wish, please contact us in advance to support us (shop@pls-art.com) please contact us.

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2. Delivery company

• Our company uses reliable delivery companies (Yamato Transport, Japan Post, Sagawa Express, etc.) to deliver products.
• The delivery company isDelivery area, product size and weightis automatically determined by

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3. Delivery time

• Orders are usually within 7 business dayswill be processed.
• For delivery,14-28 business days from shippingIt will take.
  • For remote islands and some areas, it may take longer than usual.
• For custom-made works,Within 60 days including production periodThe item will be shipped, but we may ask you to discuss it depending on the circumstances of the artist.

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4. Shipping fee

• Shipping costs are generally cash on delivery. (Only if you request it, we will respond to prepayment in advance.)
• Additional shipping charges may apply depending on the size and weight of the product.

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5. Delivery Tracking

• Once the item is shipped,Shipping confirmation email with tracking numberWe will send you the following.
• You can use your tracking number to check the delivery status.

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6. Specify delivery date and time

• When you place an order,Specify delivery date and timeIt is possible.
  • The range of date and time that you can specify a date and time varies depending on the delivery company.
  • In some areas, it may not be possible to specify a date and time.

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7. Change delivery address

• If you would like to change the delivery addressAfter the order is confirmedImmediate customer support (shop@pls-art.com)please.
• If the shipping process has already been completed, we may not be able to accept changes.

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8. Accidents and damage during delivery

• Products are in deliveryDamage and dirtIfItems that are different from the orderIf it arrives,Within 7 days after receiving the productPlease contact customer support.
• If it is at our responsibility,Exchange or refundWe will respond to this. We will cover the shipping costs when returning the item.

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9. Long-term absence or refusal to accept

• During deliveryLong-term absence, refusal to acceptIf this occurs, the item will be returned to us.
• For redeliveryAdditional shipping feesmay occur.
• If you are not at home for a long period or are refusing to accept your order, please place an order.cancelWe may do so.

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10. Shipping inquiries

• If you have any questions or concerns regarding shipping, please contact us below.

Customer Support
email: shop@pls-art.com
Opening hours: Weekdays 11:00-18:00

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11. Changes to the policy

• This policy is subject to change without notice.
• Please check our website for the latest shipping policies.

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12. Handling of personal information

• Please check the following page for information regarding the handling of personal information.
  Handling of personal information

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13. Cancellation after ordering

• We do not accept cancellations after an order has been confirmed.
• Please check our return policy for returns after delivery.

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14. Notes on delivery dates and times

• New Year's holidays, Golden Week, Obon holidaysWe may not be able to meet your request regarding your order. Thank you for your understanding.