Refund and Return Policy (+ART GALLERY)

1. Return deadline

• After the product arrives,Within 7 daysPlease contact our customer support.
• Please return the product after contacting us.
• We will inform you of the return address and other address once we receive your contact.

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2. Return conditions

• Returnable items are limited to unused and in original condition.
• Returns are accepted only in the following cases:
  • If the product is damaged
  • If the item you ordered is different
  • If any other issues arise due to our company's responsibility
  • If it differs from the image(However, this is only available if the product is unused or unopened.)
• Unless there is a special reason, 5If you have repeated returns or cancellations more than onceWe may refuse future transactions with our store.

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3. Return procedure

1. Please contact customer support within 7 days of arrival with the following information:
   • Name
   • Address
   • Product name
   • Reason for exchange or return
   • Order number (indicated in the order confirmation email)
2. Customer support will provide you with instructions on how to return the item.
3. Please follow the instructions and return the product.
   • If you have not received advance notice,orIf you have not confirmed your return confirmation email, We cannot accept returns.
   • Please provide strict packaging when returning items and cooperate in designating them as "fragile items".
4. Once the product arrives, we will exchange or refund the product once it is confirmed.

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4. Refund

• Once the returned item has arrived and the condition is confirmed, the refund procedure will begin.
• The refund isDepending on your payment methodIt will be done. If you use a credit card, you will receive a refund to the original card.
• For refundsWithin 7 business daysIt will take some time.
• Transfer fees are borne by the customerThat's what happens.

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5. Return shipping fee

• If it is at our own risk(Damage, defective, incorrect delivery):
  • PaymentReturns are possible at.
• In the event of customer's convenience(Different image etc.):
  • prepaymentPlease return the item at.

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6. Defective product

• After the product arrives,Within 7 daysPlease contact customer support.
• After checking the condition, we will proceed with a refund or exchange.
• Shipping costs areOur company's burdenThat's what happens.

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7. No returns

We cannot accept returns or exchanges if the following applies:

• From the product arrivalOver 7 daysIf it has passed
• Customer responsibilityIf the product itself, packaging, and accessories are damaged due to damage.

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8. Changes to Return Policy

• We may change our return policy without prior notice.
• For returns of items purchased before the change,Purchase policyapplies.

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9. Contact Us

Personal information enquiries
email: shop@pls-art.com
Plus Art Co., Ltd.
Kuwano Building 2F, 6-23-4 Jingumae, Shibuya-ku, Tokyo 150-0002